About

Work

I am a user centred design leader working across senior design leadership teams and user centred design operations.

I work across a wide range of digital services within the public, private and not for profit sectors.

I work in partnership with organisations, delivering:

• strategic design and research support
• trusted people and high quality, standards assured work
• accessible, ethical design and research

I deliver value. I work in a modern, lean, agile user-centred way.

Current

Department of Health and Social Care: Head of Service and Interaction Design, Customer Experience, NHS Test & Trace. February 2021 – Present

Past work

Department for Environment Food & Rural Affairs: Supported various teams across permitting and flood programmes. Coached teams to focus on understanding and solving whole problems, meeting user needs and prioritising work based on analytics and available data, and recognising benefits of standardisation and simplifying services wherever possible. 2019-2020

Ministry of Justice Digital & Technology: Head of Design. Advocate of inclusive design, creating momentum and focus on building more accessible end-to-end services. Built, supported and empowered a design team of 25 interaction and service designers. Led multiple successful permanent recruitment campaigns improving ratio from less than 10% to over 50%. Implemented Design Operations and design leadership across all business areas. Delivered first ever list of public facing services and the MoJ Design System. Responsibility for MoJ products and services meeting accessibility standards. 2017-2019

Ministry of Justice Digital Services and National Offender Management Services (NOMS): Moving People Safely and Prison Reception – discovery, alpha, beta delivering transformational digital services that will improve safety, build consistency and reliability, better standards and save both time and money. 2016-2017

Home Office Digital: Single Intelligence Platform – discovery team for wide ranging digital transformation of the way Home Office departments collate, develop and share intelligence information. Corporate Services and service desk – discovery and continuous improvement of multiple services. 2015

Google: various corporate and event services. 2014-2015

Hugo & Cat: Royal Mail and Ikea. 2014

Ministry of Justice Digital Services: discovery and alpha of Government Digital Service Exemplar, Civil Claims, in collaboration with HMCTS and discovery phase of Digital Case File in collaboration with multiple police forces and Home Office plus helped build design team and community. 2013-2014

Intel’s Open Technology Centre: design, prototyping and product leadership for multiple strands of work covering mobile, tablet and netbook applications and OS plus open source community design leadership. 2011-2012

EMC: Barclaycard design thinking and concepts. 2011

The Guardian: reworking of Guardian Jobs. 2011

Case studies

MoJ Design System
Criminal Injuries Compensation Authority
MoJ Register of Public Facing Services

Recommendations

From Gavin Wye

“At the Ministry of Justice, Matthew built and scaled one of the best digital design teams in government. His ability to lead at all levels is second to none. Matthew understands that people take time and willingly gives this time to support and help people grow. He brings people together in a gentle and unassuming way, empowering everyone in the process. He is also a brilliant designer and writer in his own right. Matthew is a connector, a collaborator and an instigator. I would work with him again at the drop of a hat and would recommend that everyone should work with Matthew at least once in their career.”

From Adam Silver

“Matthew is an excellent design leader. I worked with him at the Ministry of Justice where he built one of the most talented, friendly and highly-rated design teams in government. He has a great combination of qualities that make him a great leader. He’s warm, experienced, conscientious and productive. For example, he designed an excellent onboarding process and was instrumental in the creation of the MOJ Design System and register of public services. If it’s not obvious already, I would highly recommend Matthew and would love to work with him again.”

From Nic Price, Director, People Thinking Ltd

“Matthew has a great knack of bringing the best out of everyone on a project. He picks up on what matters and makes sure the right voices are listened to at the right time. Matthew can stand back and see the whole, while knowing when to lean in and look after the parts. He knows when a project requires his meticulous attention to detail (for example, in communicative diagrams) and when it needs his team facilitation and leadership abilities. He is also a great person to put the world to rights with, and I look forward to our next opportunity to work together.”

From Jenny Dunlop at Intel

“Matthew is a smart, versatile and talented designer. He quickly grasps the salient issues of formless problems, and he patiently and rigourously arrives the right solution. His deliverables are top notch; thorough and well thought-out. He is calm and professional and a pleasure to work with. I recommend him.”

From Tanya Ahmed, User Experience Architect, Lab49

“Matthew is a strategic thinker, skilled at mobilising and inspiring teams – and also a joy to work with. Moreover he has been a supportive colleague -and a great listener. He has the expertise and experience in the field to design rich user experiences. Would love to work again with him in the future!”

From Justin Robinson, UX Architect, Lab49

“Matthew is the guy I want in the room right from the start, when ideas are ten a penny and there is no shape or form to the concept or proposition. Matthew is the kind of designer who can begin to craft a strategy and a reality from the chaos that constitutes many large scale enterprise projects. Both manic and composed, he’s a salient soul who needs no help in sifting the signals from the noise and is a rock solid colleague who I’d work with any time. He is also the man who left me the most hilarious voice mail I’m ever likely to receive.”

From Ann Carrier, User Experience Consultant, Lab49

“Matthew is a lynchpin. He connects. Whether it’s people or ideas, he brings seemingly chaotic elements together and the result might be unexpected, but will certainly be interesting. His commitment to producing good work is unshakeable, and he’s a thoughtful and supportive colleague, whether working as part of the same team or not. He’s top of the list of people I want to work with again some day.”